Our policies
Shipping Policy
CANADA
Shipping Time: We process and ship orders within 3-10 business days. All our items are 3D printed within 72 working hours after receipt of the order. Some orders may require longer processing time depending on product specifics.
Shipping: Orders over $75 receive free shipping. For orders below this amount, a flat fee of $10 applies.
UNITED STATES
Shipping Time: Orders are processed and shipped within 3-10 business days. All our items are 3D printed within 72 working hours after receipt of the order. Some orders may require longer processing time depending on product specifics.
Shipping: Orders over $125 receive free shipping. For smaller orders, a flat rate of $15 is applied.
Ecological commitment
We are committed to reducing our environmental impact. All of our packaging is designed to be minimalist, plastic-free, and fully recyclable. We use sustainable materials to ensure your purchases arrive in perfect condition while respecting the planet.
Shipping Incident Management
Although we take every precaution to ensure the safety of your items during transport, occasionally incidents may occur. If you receive a damaged or incorrect product, contact us at defilenforme@gmail.com with photos and your order number. We are committed to resolving the issue promptly to ensure your satisfaction.
Return and exchange policy
Return period: You have 30 days from the date of receipt to return or exchange a product. Products must be in their original condition, unused, undamaged and not promotional items.
Return procedure: Return costs are the responsibility of the customer. To initiate a return, please send an email to defilenforme@gmail.com with your name, order number, a photo and the reason for the return. We will provide you with the return address once the request is accepted.
Post-return options: After inspection and approval of the return, you can exchange the product for an identical item or choose another product. No cash refund will be made, but a store credit or gift card for the value of the return will be issued.
Customer Responsibility: The customer is responsible for shipping costs for returns. Please ensure you read and understand our policies before making a purchase.
Sales policy
Final Sale: Items sold at a price reduction are considered final sale and cannot be returned or exchanged. These terms only apply to sales made after the promotion date and are not retroactive. These policies are subject to change without notice.
Color details
We strive to represent the colors of our products as accurately as possible. However, variations may occur depending on screens and different batches of materials used. We invite you to take these variations into account when making your purchases.
Managing errors and omissions
Although we take care to verify the information on our site, typographical errors or inaccuracies may occur. We reserve the right to correct any errors and update information at any time, including after receipt of your order.
Privacy Policy
Your privacy is our priority. We are committed to protecting your personal information and never share your data with third parties without your explicit consent. Your information is secure and processed in accordance with current legislation.